In the last 24 hours we have been made aware that, unfortunately, HP have released another firmware update preventing the usage of third party cartridges, this update affects the following range of cartridges and printers:
HP 903XL/907XL/953XL/913A/973XL
OEM: T6M15AE, HP903XL
• HP Officejet Pro 6950
• HP Officejet Pro 6960
• HP Officejet Pro 6970
• HP Officejet Pro 6975
OEM: L0S70AE, HP 953XL
• HP Officejet Pro 7720
• HP Officejet Pro 7730
• HP Officejet Pro 7740
• HP Officejet Pro 8210
• HP Officejet Pro 8218
• HP Officejet Pro 8710
• HP Officejet Pro 8715
• HP Officejet Pro 8716
• HP Officejet Pro 8718
• HP Officejet Pro 8720
• HP Officejet Pro 8725
• HP Officejet Pro 8728
• HP Officejet Pro 8730
• HP Officejet Pro 8740
OEM: HP973X, 973X, L0S07AE
• HP Page Wide Pro 452dw
• HP Page Wide Pro 452dwt
• HP Page Wide Pro 477dw
• HP Page Wide Pro 477dwt
Whilst we always try to ensure our cartridges do have chip revisions to match the latest updates, due to how recent this update is, as of the 17th of April 2019, we are not able to guarantee that our cartridges will work with the effected printers, if the update has been performed.
It is generally recommend to disable HP Firmware updates which can be done in the following way:
– Click “Setup” on printer screen (this looks like a cog or wheel)
– Click on “Printer Maintenance”
– Click on “Update the Printer”
– Click on “Printer Update Options”
– Click on “Do Not Check”
HP may also try to update via a WiFi Notification which will say:
“An update is available that can improve the printer’s performance. Would you like to install the update?”
You then need to select “No” on both questions that pop up.
We will continue to monitor this issue to ensure that we are able to provide the best support for this issue, as well as newly chipped cartridges as soon as possible – if you encounter any issues with our cartridges please don’t hesitate to get in touch with us either by submitting a Support Ticket here – https://refreshcartridges.co.uk/igloo/support/index.php?/Tickets/Submit or giving us a call on 01803449339.
The post HP Firmware Updates – April 2019 appeared first on Printer, Hardware and Software Help and Advice - Igloo.
